In-Home Agent

Verizon makes it easy to troubleshoot and resolve common FiOS problems right on your computer or TV screen 24/7 with In-Home Agent. Here are just a few of the things for which In-Home Agent can provide support:

  • TV: Program your remote control, troubleshoot Set Top Box problems or resolve issues with the media guide.
  • Internet: Add computers to your wireless network, fix email problems, optimize network performance or troubleshoot connectivity issues.
  • Phone: Quickly retrieve your FiOS Phone voicemail access number, set up multiple mailboxes or manage customized features.

To access In-Home Agent:

  • Go to to download on your computer if you have FiOS Internet service
  • Or press the Menu button on your TV remote and scroll to Customer Support > In-Home Agent