Verizon makes it easy to troubleshoot and resolve common FiOS problems right on your computer or TV screen 24/7 with In-Home Agent.
Here are just a few of the things for which In-Home Agent can provide support:
- TV: Program your remote control, troubleshoot Set Top Box problems or resolve issues with the media guide.
- Internet: Add computers to your wireless network, fix email problems, optimize network performance or troubleshoot connectivity issues.
- Phone: Quickly retrieve your FiOS Phone voicemail access number, set up multiple mailboxes or manage customized features.
To access In-Home Agent:
- Go to verizon.com/inhomeagent to download on your computer if you have FiOS Internet service
- Or press the button on your TV remote and scroll to Customer Support > In-Home Agent